Terms of service
Last Updated: 27-02-2026
Please read these Terms and Conditions ("Terms") carefully before using [yourwebsite.com.au] (the "Website") operated by [Your Business Name] ABN [Your ABN] ("we," "us," "our").
By accessing or using our Website and purchasing our products, you agree to be bound by these Terms.
1. DEFINITIONS
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• "You," "your" refers to the customer or user of our Website
• "We," "us," "our" refers to [Your Business Name]
• "Products" refers to goods available for purchase on our Website
• "Services" refers to the services we provide through our Website
2. ACCEPTANCE OF TERMS
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By using this Website, you confirm that:
• You are at least 18 years old
• You have the legal capacity to enter into binding contracts
• You will use the Website in accordance with these Terms
• All information you provide is accurate and complete
3. PRODUCTS AND PRICING
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Product Information
We strive to display products accurately, but we cannot guarantee that:
• Colors will appear exactly as shown on your device
• Product descriptions are error-free
• All products are in stock
Prices
• All prices are in Australian Dollars (AUD)
• Prices include GST unless otherwise stated
• We reserve the right to change prices at any time without notice
• The price at the time of your order is the price you'll pay
• Pricing errors: If we discover a pricing error after you've placed an order, we'll notify you and give you the option to proceed at the correct price or cancel for a full refund
4. ORDERING AND PAYMENT
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Placing an Order
• Orders are subject to acceptance and availability
• We reserve the right to refuse any order
• Order confirmation email does not constitute acceptance
• Your order is accepted when we ship the product
Payment Methods
We accept:
• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Afterpay
• Zip Pay
Payment Processing
• Payment is processed at the time of purchase
• You authorize us to charge your chosen payment method
• All payments are processed securely through third-party payment providers
5. DELIVERY
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See our Shipping Policy for full details.
Key Points:
• Delivery times are estimates, not guarantees
• We're not liable for delays caused by shipping carriers, customs, or circumstances beyond our control
• Risk of loss passes to you upon delivery
• You must provide a complete and accurate shipping address
6. RETURNS AND REFUNDS
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See our Return & Refund Policy for full details.
Key Points:
• 30-day money-back guarantee
• Products must be returned in original condition
• Customers are responsible for return shipping costs (unless product is faulty)
• Refunds processed within 5-7 business days of receiving return
7. AUSTRALIAN CONSUMER LAW
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Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified by agreement.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. INTELLECTUAL PROPERTY
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All content on this Website, including:
• Text, graphics, logos, images
• Product designs and descriptions
• Software and code
• Trademarks and branding
Is owned by us or our licensors and protected by Australian and international intellectual property laws.
You may not:
• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding
• Create derivative works
• Reverse engineer any aspect of the Website
9. USER ACCOUNTS
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Account Creation
• You're responsible for maintaining account confidentiality
• You're responsible for all activities under your account
• Notify us immediately of unauthorized access
• We reserve the right to suspend or terminate accounts
Account Security
• Choose a strong password
• Don't share your account credentials
• Log out after each session on shared devices
10. PROHIBITED USES
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You agree not to:
• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Use the Website for fraudulent purposes
• Harass, abuse, or harm others
• Scrape or data mine our Website
• Interfere with Website operation
11. LIMITATION OF LIABILITY
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To the maximum extent permitted by law:
We Are Not Liable For:
• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Business interruption
• Personal injury (except where caused by our negligence)
Maximum Liability:
Our total liability is limited to the amount you paid for the product giving rise to the claim.
Exceptions:
Nothing in these Terms limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Rights under Australian Consumer Law
12. WARRANTY DISCLAIMER
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Except as required by Australian Consumer Law:
• Products are provided "as is" without warranties
• We don't warrant that:
- The Website will be uninterrupted or error-free
- Defects will be corrected
- The Website is free from viruses or harmful components
13. THIRD-PARTY LINKS
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Our Website may contain links to third-party websites. We:
• Don't control or endorse third-party websites
• Aren't responsible for their content or practices
• Recommend reviewing their terms and privacy policies
14. USER CONTENT
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If you submit content (reviews, comments, photos):
• You grant us a non-exclusive, royalty-free license to use, display, and distribute your content
• You retain ownership of your content
• You represent that you have the right to submit the content
• We may remove content at our discretion
15. DISPUTE RESOLUTION
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Governing Law
These Terms are governed by the laws of [Your State], Australia.
Disputes
Before taking legal action, you agree to:
1. Contact us to attempt resolution
2. Engage in good-faith negotiations for 30 days
If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of [Your State], Australia.
16. TERMINATION
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We may terminate or suspend your access immediately, without notice, for:
• Breach of these Terms
• Fraudulent activity
• At our sole discretion
Upon termination:
• Your right to use the Website ceases
• Outstanding orders will be honored or refunded
• Provisions that should survive (warranties, liability limitations) remain in effect
17. FORCE MAJEURE
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We're not liable for delays or failures due to circumstances beyond our reasonable control, including:
• Natural disasters
• War, terrorism, civil unrest
• Labor disputes
• Government actions
• Pandemics
• Supplier or shipping carrier failures
18. SEVERABILITY
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If any provision of these Terms is found to be unenforceable:
• That provision will be modified to the minimum extent necessary
• All other provisions remain in full effect
19. CHANGES TO TERMS
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We may update these Terms at any time by:
• Posting the updated Terms on this page
• Updating the "Last Updated" date
Continued use of the Website after changes constitutes acceptance of the new Terms.
20. CONTACT INFORMATION
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For questions about these Terms:
[Your Business Name]
ABN: [Your ABN]
Email: support@rovella.shop
Phone: [phone number]
Address: [Business Address]
[City, State, Postcode]
Australia
ACKNOWLEDGMENT
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By using this Website and purchasing our products, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.