Shipping policy
Last Updated: 27-02-2026
DELIVERY TIMES
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Standard Shipping (Free)
• Processing: 1-2 business days
• Delivery: 2-7 business days within Australia
• Total: 7-10 business days from order placement
Remote Areas
Delivery to remote areas (NT, regional WA, QLD, TAS) may take an additional 1-3 business days.
SHIPPING LOCATIONS
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We currently ship to all Australian states and territories:
• New South Wales (NSW)
• Victoria (VIC)
• Queensland (QLD)
• South Australia (SA)
• Western Australia (WA)
• Tasmania (TAS)
• Australian Capital Territory (ACT)
• Northern Territory (NT)
International shipping is not currently available.
ORDER TRACKING
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Once your order ships, you'll receive:
• Shipping confirmation email
• Tracking number
• Estimated delivery date
SHIPPING PARTNERS
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We use trusted Australian carriers:
• Australia Post
• StarTrack
• Couriers Please
UNDELIVERABLE PACKAGES
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If a package is returned to us as undeliverable due to an incorrect address provided by you, we'll contact you to arrange reshipment. Additional shipping fees may apply.
LOST OR DAMAGED PACKAGES
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Lost in Transit
If your order doesn't arrive within the expected timeframe, please contact us at support@rovella.shop. We'll lodge an investigation with the carrier and arrange a replacement or refund.
Damaged in Transit
If your product arrives damaged, please:
1. Take photos of the packaging and product
2. Contact us within 48 hours at support@rovella.shop
3. We'll arrange a replacement at no cost to you
QUESTIONS?
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Contact us:
Email: support@rovella.shop
Phone: [phone number]
Hours: Monday-Friday, 9am-5pm AEST