Refund policy
Last Updated: 27-02-2026
30-DAY MONEY-BACK GUARANTEE
----------------------------
We want you to love your EVERLY. If you're not completely satisfied, return it within 30 days of delivery for a full refund.
ELIGIBILITY REQUIREMENTS
------------------------
To qualify for a return:
• Product must be returned within 30 days of delivery
• Product must be in original condition with all accessories
• Original packaging
• Proof of purchase (order number or receipt)
HOW TO RETURN
-------------
Step 1: Contact Us
Email support@rovella.shop with:
• Your order number
• Reason for return (optional but helpful)
• Any photos if product is faulty
Step 2: Receive Return Instructions
We'll send you:
• Return shipping label (for faulty products)
• Return address
• Return authorization number
Step 3: Ship Your Return
• Pack item securely
• Include all accessories and packaging
• Use provided label or ship via tracked service
Step 4: Receive Your Refund
Once we receive and inspect your return (1-2 business days), we'll process your refund within 5-7 business days.
RETURN SHIPPING COSTS
---------------------
Change of Mind Returns
Customer is responsible for return shipping costs. We recommend using tracked shipping (Australia Post, StarTrack, or similar).
Faulty or Incorrect Product
We'll provide a prepaid return label at no cost to you.
REFUND METHOD
-------------
Refunds will be issued to your original payment method:
• Credit/Debit Card: 5-7 business days
• PayPal: 3-5 business days
• Afterpay/Zip: Credit applied to your account within 5-7 business days
EXCHANGES
---------
We don't currently offer direct exchanges. If you'd like a different product:
1. Return your original item for a refund
2. Place a new order for the item you'd like
This ensures you get your new product as quickly as possible.
NON-RETURNABLE ITEMS
--------------------
For hygiene and safety reasons, the following cannot be returned once opened:
• Items with broken hygiene seals (if applicable)
• Products showing signs of use beyond testing
However, faulty products are always eligible for return regardless of use.
FAULTY PRODUCTS
---------------
Under Australian Consumer Law, you're entitled to a repair, replacement, or refund if a product:
• Has a major fault
• Doesn't match the description we provided
• Is unsafe
These rights cannot be excluded, even if we didn't manufacture the product.
Major Faults Include:
• Product doesn't work as expected
• Would not have been purchased if the fault was known
• Is unsafe
• Differs significantly from the sample or description
For faulty products, please contact us immediately at support@rovella.shop and we'll arrange a solution.
WARRANTY
--------
All products come with a 1-year manufacturer's warranty covering defects in materials and workmanship. This warranty is in addition to your Australian Consumer Law rights.
Warranty claims:
1. Contact us at support@rovella.shop
2. Provide proof of purchase and description of fault
3. We'll assess and arrange repair, replacement, or refund
CANCELLATIONS
-------------
Pre-Shipment
You can cancel your order for a full refund before it ships. Contact us immediately at support@rovella.shop.
After Shipment
Once shipped, standard return procedures apply.
AUSTRALIAN CONSUMER LAW
-----------------------
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
CONTACT US
----------
For all returns, refunds, and warranty enquiries:
Email: support@rovella.shop
Phone: [phone number]
Hours: Monday-Friday, 9am-5pm AEST
Return Address:
[Your Business Name]
[Street Address]
[City, State, Postcode]
Australia